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They did not have a car for me, even after renting the car online on May 31st. I was given a number to call and they searched the other locations and they "had" some at DFW International airport. Once I arrived to the airport I was greeted by a rude employee behind the counter that told me that even if they had a car to give me that it would be a price increase. I told them that just a few hours before I spoke with someone and they were to note my reservation that the cost was to stay the same and all I was doing was picking up at a location that showed cars available. When departing the location there were a line of unhappy guests in the same problem as I was in. I ended up having to search and found a rental but it was with a different company.

I never picked up the rental; I canceled it .

I had a great experience

They took the reservation but then had no car

Reservation was declined due to no cars available

Flight was delayed few hours by the time we got to counter they were close meanwhile all the other rental companies were open had to book through another company to get a car big waste of time

Waited for nearly an hour after arriving at the Payless rental area. They were understaffed and slow. My first car had a broken seat, broken USB port, smelled like smoke, was dirty, and covered in scratches. They offered me a smaller car immediately, which I had to take because I was late to an appointment after waiting too long. Will not use them, or Avis or Budget ever again.

The pick-up in Dallas was horrendous! The line was about 10-12 deep when we started standing in it. There was only one person at the desk and about 1.5 hours later we were able to pick up the car. There should have been at least 2 persons working the desk! Due to the delay in getting the car, we missed the family dinner that we were in Dallas to enjoy! I'll never rent another car without registering for a quick pick-up/fly through!

Waited over an hour in line to pick up vehicle.

They told me no cars were available at the reserved time. They tried telling me my reservation was for 10:30 when the paperwork clearly showed 9:00am. They made me wait and then began giving cars to other customers until I spoke with three different Hertz employees which took me an hour to get my car.

Flight canceled for weather and i was still charged

Car was fine but nothing was said about a $500 deposit when I already paid for my rental w my credit card! Total BULLSHIT!

I was charged twice.

Friendly staff. Line too long...one hour. No staff around at drop off.

I got there and they told me they didn’t have a car available after I reserved the night before. It made no sense. I am very very disappointed.

Overall service is good and next trip I sign up with them & recommended to my friends and family too..!

Check in was slow. Need a self checkin

Easy to pick-up and return. Courteous staff.

Awesome counter guy at the Commerce Street location in Dallas !

Oil change warning in the car came on, and customer service told me to have the oil changed and be reimbursed. Drop-off agent told me I violated protocol and shouldn’t have changed the oil (and paid for it out of pocket), all while typing and not making eye contact. I was then threatened with the $450 cleaning fee - which I didn’t violate. I’ll never rent from Avis again. Terrible experience.

Car not properly washed