We experienced a very long wait to pick up the initial car. Vauxhall cross was in terrible condition and an awful car so we upgraded. Car was not cleaned and possibly hiding light scratches/ scuff marks in clear coat. Nail in tire resulted in vehicle being recovered and tire replaced/ not repaired. In the end we lost a full day of our holiday due to tire which we were charged for. Total additional costs 1200 pounds above and beyond rental.